Privacy Policy

2. Information We Collect

We collect information needed to operate NovelCrave, personalize reading, process account activity, maintain security, and respond to user requests. The information we collect may include:

• Account information such as email address, login provider, identifiers, profile details, and account settings.
• Reading activity such as viewed books, chapter progress, bookmarks, library items, search queries, preferences, and unlock history.
• Payment and transaction information such as coin balances, membership status, purchase records, refunds, taxes, and transaction identifiers.
• Usage and analytics data such as page views, feature taps, referrals, campaign attribution, errors, performance, and support interactions.
• Technical information such as browser type, device type, operating system, IP address, approximate location, language settings, timestamps, cookies, and local storage identifiers.

3. How We Use Information

We use information to provide, maintain, improve, and protect NovelCrave. This includes:

• Creating and authenticating accounts.
• Saving library items, bookmarks, reading progress, search activity, and reading preferences.
• Managing chapter access, coins, memberships, promotions, payments, refunds, invoices, and fraud checks.
• Improving story discovery, product reliability, performance, support, and safety.
• Detecting abuse, policy violations, unauthorized access, security incidents, and rights concerns.
• Sending service updates, transactional notices, product messages, and legally required communications.

4. How We Share Information

We do not sell personal information. We may share information with service providers that help us operate the service, including hosting, storage, analytics, authentication, payment processing, email, customer support, security, and infrastructure monitoring providers.

If required by law, legal process, government request, or safety needs, we may disclose information to protect NovelCrave, our users, rights holders, service providers, or the public.

If the service is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

5. Reading Content and Service Inputs

NovelCrave may process reading-related inputs and content such as searches, selected stories, reading progress, library actions, support messages, reviews, feedback, uploaded materials, and other information you choose to provide.

Do not submit sensitive personal information, confidential information, or content you do not have the right to use. Public or shared features may make selected information visible to other users or visitors where the product permits.

6. Data Storage, Retention, and Security

We retain information for as long as necessary to provide NovelCrave, maintain accounts and libraries, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and support business operations.

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls, encryption in transit where appropriate, logging, monitoring, and security review practices.

No method of transmission or storage is completely secure, and we cannot guarantee that information will be absolutely secure.

7. Your Choices and Privacy Rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

You can manage certain information through your NovelCrave account, library, browser settings, or device controls. To exercise privacy rights, contact us using the information below. We may need to verify your identity before responding to certain requests.

8. Cookies and Analytics

NovelCrave may use cookies, local storage, pixels, SDKs, and similar technologies to keep you signed in, remember preferences, measure product performance, understand feature usage, improve the service, prevent fraud, and support marketing or attribution where permitted.

You can control cookies through your browser settings. Disabling certain cookies may affect core functionality such as login, reading continuity, checkout, or library access.

9. Children's Privacy

NovelCrave is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to NovelCrave, please contact us and we will take appropriate steps to delete it.

10. International Data Transfers

Your information may be processed in the United States and other countries where NovelCrave, our service providers, or infrastructure partners operate. These countries may have data protection laws different from those in your location.

Where required, we use appropriate safeguards for international transfers.

11. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to know, access, correct, delete, and opt out of certain sharing or sale of personal information. NovelCrave does not sell personal information as the term is commonly understood.

To submit a request, contact us at the email address below. We will not discriminate against you for exercising your privacy rights.

12. EEA and UK Privacy Rights

If you are located in the European Economic Area or the United Kingdom, our legal bases for processing personal data may include performance of a contract, legitimate interests, consent, and compliance with legal obligations.

You may have rights to access, rectify, erase, restrict, port, or object to processing of your personal data, and to lodge a complaint with a supervisory authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by posting the updated policy, updating the Last Updated date, sending an email, or providing an in-product notice.

Your continued use of NovelCrave after the effective date of an updated Privacy Policy means you acknowledge the updated policy.

14. Contact Us

If you have questions or requests about this Privacy Policy or our privacy practices, contact us at support@novelcrave.com.